Scope

This policy explains how BrandScaleNYC handles personal information submitted through the website, client access tools, and ordinary business communications.

Information we process

• Contact and identity details you provide, such as name, email, phone number, and business name.
• Business and commercial information included in enquiries, project communications, or client workspaces.
• Account and security information necessary to authenticate authorized client and team access.
• Limited technical and preference data necessary to operate, secure, and remember website choices.

Why we process it

Information may be used to respond to enquiries, evaluate fit, deliver requested services, administer client relationships, provide secure workspace functionality, protect the website and accounts, comply with applicable obligations, and improve operations where permitted.

Legal basis and choice

Depending on the context and applicable law, processing may be based on taking steps at your request, performing an agreement, legitimate business and security interests, legal obligations, or consent. Optional analytics and marketing storage remain off unless enabled through the cookie controls.

Service providers and disclosure

Information may be processed by infrastructure or service providers used to operate the website and business systems. This policy does not authorize unrelated sale of submitted enquiry or client-workspace information. Information may also be disclosed where required by law or necessary to protect legitimate rights and security.

Retention and security

We aim to keep personal information only for as long as reasonably necessary for the purpose it was collected, legitimate business records, security, dispute handling, or legal obligations. No online system can promise absolute security.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Send requests to hq@brandscalenyc.com. We may need to verify the requester before acting.

International processing

BrandScaleNYC may use providers or work across more than one country. Where applicable, cross-border processing should use the safeguards required by relevant law and provider arrangements.